Praca: Customer Service Rep - German market

Kennametal jest światowym liderem w dostarczaniu rozwiązań z zakresu narzędzi specjalistycznych wysokiej jakości, w tym narzędzi do obróbki skrawaniem, narzędzi tokarskich, frezarskich, wiertarskich. Naszym Klientom oferujemy szeroką gamę produktów, a także wsparcie techniczne.

Customer Service Rep - German market
Miejsce pracy: Poznań


An excellent opportunity has become available to join Kennametal as a Customer Service Representative for the German market.


The successful candidate will be responsible for a broad variety of administrative and support related tasks that cover the order life-cycle process. We are looking for an outgoing, socially confident person with customer support experience, or previous experience in a customer-facing environment.


Key responsibilities:
  • Supporting the local shared service in Germany
  • Direct email and phone contact with customers and Sales Department
  • Serving Order to Cash process through quotations, orders preparation and delivery monitoring in SAP
  • Handling complaints and returns in SAP and CRM systems
  • Active cooperation with sales engineers, production, logistics and finance to deliver highest customer service standards
Knowledge and experience:
  • Completed Ecommerce training or equivalent work experience
  • Fluent German and English language
  • User knowledge in SAP, CRM, MS Office
  • Previous experience in customer service is a must
What we offer:
  • Stability and solid work environment
  • Competitive salary and bonus system
  • Active package of benefits (Multisport, Lunch Pass, Sodexo Flexi, Medicover, language courses)
  • Opportunity to work in a small team of highly professional colleagues in a multinational environment
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.