Praca: Customer Care Specialist with Hebrew

Customer Care Specialist with Hebrew
Location:Poznań

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of Customer Care – Senior Process Associate – Hebrew

 

Responsibilities

  • Responsible for the operational tasks of Logistic Claims processes
  • Solving claims tickets accurately and efficiently to achieve the fixed service level target
  • Deliver different order to cash processes KPI’s
  • Cooperate with local Customer Service organizations, warehousing, distribution and transportation
  • Ensure Logistic Claims processes are done in compliance with related financial controls
  • Implement improvements to current processes
  • Involvement in projects related to Logistic Claims area
  • Ensure efficient customer service processes

Preferred qualifications

  • High School Degree / logistics can be an advantage
  • Advanced level of Hebrew
  • Conversational level of English
  • Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
  • Bias for action (focus on results and use of intelligent risk taking)
  • Team Alignment (team player; supports and respects others)
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
  • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
  • Good communication skills, ability to cooperate with external and internal customers
  • Problem solving and decision-making ability
  • Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
  • Customer service orientation
  • Ability to work effectively under pressure
  • Knowledge of MS Office

What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.
APLIKUJ TERAZ