Praca: Customer Advisor for French Market

LiNA Medical Polska Sp. z o.o. – manufacturer of medical devices in the field of minimally invasive gynecology


Is looking for the person to support the team

Customer Advisor for French Market
Miejsce pracy: Tarnowo Podgórne
Main responsibilities
  • Responsive customer care of French customers;
  • Day-to-day cooperation with Kebomed France (KFR) Business Manager;
  • Taking incoming calls from French customers;
  • Taking charge of customer orders in KFR ERP system ( entering new orders, shipping, and financial documents as well as returned orders;
  • Sending invoices to customers by mail and by Chorus pro;
  • Preparation of price offers;
  • Preparation of supplier orders;
  • Classification of customer orders, delivery notes;
  • Creation and update of customer accounts and price lists in ERP system;
  • Inventory monitoring;
  • Acting as Medical Device Vigilance Responsible:
  • Recording and monitoring of complaints status,
    • Assess the complaints acc. to Cefra N°10246*05,
    • Caring out all correspondence with ANSM in regards of vigilance,
    • Caring out all correspondence with MD manufacturers in regards of complaints/vigilance/FSCA related with it devices,
    • Assisting in recall process, strict cooperation with MD manufacturers and ANSM in recall process,
    • Responsibility for proper identification, traceability and records (including archiving) generated during complaint and vigilance process;
  • Monitoring and recovery of unpaid bill;.
  • Completion of the AO files.
  • Native French;
  • English or Polish language as a second language;
  • Customer oriented;
  • Well organized;
  • Independent;
  • Having the ability to work in an international team (Denmark, France, Poland).
We offer
  • Full – time job contract;
  • Opportunity to work in an international environment;
  • A number of benefits (private medical care, sports card);
  • Great atmosphere in the office and interesting challenges;
  • Internal and external training.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.